Welcome to Cytreex, the leading peer-to-peer (P2P) Bitcoin marketplace!
Our platform allows our Cytreex Citizens to connect with other people like them worldwide to buy and sell cryptocurrency. The community is 9 million strong and growing every day!
So what can you actually do on Cytreex's platform?
Connect with other Cytreex Citizens to buy and sell Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). When selling cryptocurrency, you decide the price and the payment methods you'll accept. You control your financial future on Cytreex! Store your cryptocurrency in our free Wallet and transfer coins to other Cytreex wallets for free! No bank? No problem. With Cytreex, you can use over 400 payment methods, including PayPal and other eWallets, prepaid debit cards, and gift cards. With our escrow system and dedicated Customer Support team, Cytreex is also extremely secure, and we’re constantly working to keep it that way. Cytreex is built for the people. We aim to improve the financial lives of the 100%, not just the 1%.
Cytreex is a leading peer-to-peer marketplace where users can buy, sell, and store various cryptocurrencies. Ready to start building your financial future? We'll walk you through signing up with Cytreex.
1. Start at the Cytreex Account Registration Page
If you’re starting from the Cytreex home page, click Register.
From there, you'll need to create your account with either your phone number or email address.
Once your account is created, you'll receive a free cryptocurrency wallet. This digital wallet is where you will store all of your hard-earned cryptocurrency. To learn more about the functions of this wallet and any restrictions , visit our Help Center’s section on Cytreex Wallets.
2. Verify your Account
Once you've created your account, you'll need to verify your phone number or email address (depending on what you used to create your account) using a code sent to your phone or email.
There are several levels of verification that you can complete. These verification levels allow for different trading opportunities within the marketplace, and the verification process helps the security of the platform.
Take some time after you verify your account to familiarize yourself with the marketplace.
That’s it! Time to get trading🤘
We currently have over 400 ways to buy and sell cryptocurrency on Cytreex! While some payment methods may be restricted based on where you live, you'll still have plenty of ways to trade in our marketplace.
Some of our most popular payment types include:
When trading or transferring cryptocurrency you may run into fees. At Cytreex we offer a competitive fee structure so you get to keep more of your Bitcoin.
| Payment Group | Sell | Buy |
|---|---|---|
| Bank Transfer | 0.5% | no fee |
| Other Bank Transfer | 1% | no fee |
| Credit/Debit Card | 1% | no fee |
| Digital Currency | 1% | no fee |
| Online Wallet | 1% | no fee |
| Cash | 1% | no fee |
| Goods & Services | 1% | no fee |
| Gift Card |
5% iTunes and Google Play cards 3% for all other gift card types |
no fee |
Buying Cryptocurrency
Selling Cryptocurrency
| Wallet Type | Send | Receive |
|---|---|---|
| External Wallet | $0 - $9.99 = 0.00008 BTC fee
$10 - $19.99 = 0.00016 BTC fee $20+ = 0.0004 BTC fee |
no fee |
| Internal Wallet |
Up to 1,000 USD per month for free (between all cryptocurrencies) After 1,000 USD is reached, a fee of 1 USD or 1% of the amount being sent, whichever is greater, is applied |
no fee |
| Wallet Type | Send | Receive |
|---|---|---|
| External Wallet |
Dynamic Ethereum or Tron network fee + Cytreex Wallet fee Cytreex Wallet fee breakdown: $0 - $9.99 = 1 USDT fee
|
no fee |
| Internal Wallet |
Up to 1,000 USD per month for free (between all cryptocurrencies) After 1,000 USD is reached, a fee of 1 USD or 1% of the amount being sent, whichever is greater, is applied |
no fee |
| Wallet Type | Send | Receive |
|---|---|---|
| External Wallet |
Dynamic Ethereum network fee + Cytreex Wallet fee Cytreex Wallet fee breakdown: $0 - $9.99 = 0.0005 ETH fee
|
no fee |
| Internal Wallet |
Up to 1,000 USD per month for free (between all cryptocurrencies) After 1,000 USD is reached, a fee of 1 USD or 1% of the amount being sent, whichever is greater, is applied |
no fee |
| Wallet Type | Send | Receive |
|---|---|---|
| External Wallet |
1% of the amount being sent |
no fee |
| Conversion Type | Fee |
|---|---|
| All cryptocurrency conversions | 0.5% |
Converting Tether (USDT)
Cytreex Stablecoin
The quoted price you receive from the Stablecoin Counterparty is inclusive of all fees and charges. This quoted price may include additional fees charged by the Stablecoin Counterparty and/or third party fees necessary to facilitate this transaction. Please note that this is a separate fee from a third party and Cytreex is not responsible for nor calculates such third party fee.
We’ve taken a lot of security measures to make sure our users are safe in the marketplace.
We have a strict verification process that helps ensure we know our customers, an army of dispute and fraud prevention analysts to help make sure trades run smoothly and to keep bad actors away from the marketplace. We also have an escrow feature in place where the crypto being traded is safely held until the trade is complete. This safeguards your money and helps make sure the crypto goes to the right party in case of disputes.
We use BitGo as our wallet service provider, which is one of the most secure and high-tech services on the market. Additionally, we provide you with all means to protect your funds within your Cytreex account, like setting up two-factor authentication when you log into your account and send crypto out of your Cytreex wallet.
To top it all off, we have some of the best cybersecurity professionals on our team that work around the clock to make sure our users and platform are safe from harm and hackers.
If you’re looking for more information on your safety in the marketplace, check out these articles:
Is Cytreex trustworthy?
Cytreex has an AML policy , w e comply with Office of Foreign Assets Control ("OFAC") sanctions , we’re a regulated financial entity, and we’re trusted by over 5 million users. See what our users have to say about us through our reviews !
Chances are most of your Bitcoin transactions have been quickly confirmed. It takes two confirmations from the network before your balance is fully available in your Cytreex wallet. This is the industry standard for a truly secure wallet. This can take anywhere from five minutes to an hour, depending on the Bitcoin network. However, some Bitcoin transactions can take longer to be confirmed by miners. If you believe your transaction is taking longer than usual to be confirmed it could be due to mempool congestion and fees.
Mempool is short for “memory” and “pool”. It is a way for Bitcoin to store unconfirmed transactions before being confirmed in the blockchain. It can be likened to waiting rooms at a doctor's office.
Mempool congestion is when there are many unconfirmed Bitcoin transactions waiting to be confirmed to the blockchain by miners, and this is similar to when waiting rooms are full of people to see different doctors. Mempool congestion can be caused by two things:
This means the number of transactions waiting to be confirmed on the blockchain is high, and the volume of confirmations needed can’t be processed fast enough. This can be likened to when doctors are overwhelmed by the number of patients that are in the waiting room.
When the trade hash decreases abruptly, it means that there are not enough miners to confirm each transaction. This is similar to when there are not enough doctors to see waiting patients. Because of this the patients or in this case, the Bitcoin confirmations must wait longer.
It’s a misconception that there is one universal mempool. This is not the case as each transaction is unique and miners have different methods of confirming each transaction to the blockchain. With various fees tied to each unique transaction, miners are likely to process transactions with higher fees faster as they collect some of the fees. If you sent or bought a lower amount of Bitcoin and paid a lower fee, you may have to wait longer.
It’s rare that a transaction never settles on the blockchain, as most transactions will settle within 72 hours. In most cases, Cytreex advises you to wait 72 hours before resending the transaction. If the transaction never makes it to the blockchain after 72 hours, your Bitcoin can be found in the wallet it was originally sent from.
For more information on checking your transaction status, visit our help center article: How to Check Bitcoin Transaction Status
Crypto is exciting, and we are very happy that you are taking this journey with us.
This guide will help to find existing offers to buy cryptocurrency. If you want to create your own offer, please see our article on creating offers.
Here’s a short video on how to buy Bitcoin instantly:
1. Create an account or log in to your Cytreex account, hover over the Buy arrow, and click your preferred cryptocurrency.
The page with offers to buy cryptocurrency appears.
Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.
2. Click Show All or Any payment method field and select your preferred payment method to buy crypto on the dialog box that appears.
Alternatively, click View offers for all payment options to see the list of all payment methods available.
3. Click
Any currency
and select your currency from the list. Enter the amount you want to trade in the Any a
mount
field.
You can leave the Any
amount
field empty if you do not have any specific amount in mind.
4. Select your country from the Location list.
5. Click SEARCH FOR OFFERS. The offer list is updated according to your search requirements.
1. Browse through the list of offers.
The list begins with offers that have:
Check the tags and labels for additional information about an offer. When you find an offer you like, click Buy
.
Note:
Your trade hasn’t started yet, at this point.
The Offer page appears.
Study all details of the offer such as:
2. Enter the amount you are ready to trade in the
traditional currency
field or
cryptocurrency
field. Click
BUY NOW
.
You can click
Take a Tour
to receive a walk-through of the process in case you have any questions or doubts.
The Trade chat page appears.
Note: At the moment when the trade starts, the cryptocurrency rate is fixed and will not fluctuate.
1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.
2. Make the payment.
After making the payment, click I have paid.
The Self Declaration dialog box appears.
3. Click Yes, I have paid.
Note:
The seller releases BTC from the trade escrow to your Cytreex wallet. The trade is completed successfully.
Tip:
Check our tips for buying cryptocurrency for more information. In case if you want to sell cryptocurrency, explore the following guide .
Selling crypto is very exciting, and we are thrilled that you are taking this journey with us.
This guide will help to find existing offers to sell cryptocurrency. If you want to create your own offer, please see our article on creating offers .
Step 1 Setting up search requirements
Here’s a short video on how to sell Bitcoin instantly:
1. Create an account or log in to your Cytreex account, hover over the Sell arrow, and click your preferred cryptocurrency.
The page with offers to sell cryptocurrency appears.
Tip: Using your phone? Click the hamburger icon and choose one of the options from the list that appears.
2. Click Show All or Any payment method field and select your preferred payment method to sell crypto on the dialog box that appears.
Alternatively, click View offers for all payment options to see the list of all payment methods available.
3. Click Any currency and select your currency from the list. Enter the amount you want to trade in the Any amount field.
You can leave the Any amount field empty if you do not have any specific amount in mind.
4. Select your country from the Location list.
5. Click FIND OFFERS. The offer list is updated according to your search requirements.
1. Browse through the list of offers.
The list begins with offers that have:
Check the tags and labels for additional information about an offer. When you find an offer you like, click Sell.
Note: Your trade hasn’t started yet, at this point.
The Offer page appears.
Study all details of the offer such as:
2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click SELL NOW .
3. In a dialog box that appears, click I understand the risk, proceed to sell .
4. A new caution dialog box appears. Confirm reading the warning by clicking I understand .
The Trade chat page appears.
Note:
1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully.
2. Once your trade partner has made the payment, click Release.
Double-check if the amount sent to you is correct. Confirm sending BTC to the buyer by clicking Release in a dialog box that appears.
Note:
You release BTC from the trade escrow to buyer's Cytreex wallet. The trade is completed successfully.
Tip:
Warning: If your country is in the OFAC grey list, selling cryptocurrency requires you to verify your ID.
Check our tips for selling cryptocurrency for more information. In case if you want to buy crypto, see the following guide .
Yes a phone number and the kyc is required to make trades depending on the case.
Go ahead on your Cytreex profile and you can verify from there, you can use a passport, id or drivers license.
We take all necessary precautions to protect your account from bad actors, plus more tools are provided such as 2FA.
To maintain safe conditions within the Cytreex marketplace, we take action on accounts that violate any of our Terms of Service. These actions will have a status that restricts the usage of Cytreex.
If your account is suspended , you are restricted from using your Cytreex account.
If your account is locked, you temporarily won’t be able to login to your Cytreex account—this could be because you logged in from a new location, or we may have detected suspicious activity so it’s been locked to keep you safe. For more information, take a look at this article.
If your account is frozen , you temporarily can’t buy or sell on Cytreex and you can’t withdraw any funds.
If your account has been limited, you are either permanently/temporarily restricted from trading, creating, and editing offers. Although your account is restricted, wallet services will still be available such as receiving, sending, and converting crypto.
If your account is on-hold , your account is restricted for a period of time for further review. After the time period expires, you can withdraw any funds in your wallet. If your account is not ID verified, you’ll be required to verify your ID before you can withdraw any funds.
If your account is banned , you are permanently restricted from buying and selling. However, you will still be able to do a one-time withdrawal of all your funds from your Cytreex account and send it to any wallet address you choose. If you’re from a country on this list , or if you have reached your wallet send out limit, you’ll be required to verify your ID before you can withdraw your funds.
What causes account restrictions?
Here are some of the activities that can lead to your account being restricted:
Cytreex has zero tolerance for the following:
How do I remove the restriction?
Some account restrictions such as banned and suspended are not reversible, therefore the actions are final.
However, if your account is frozen, first check your email for information, and then contact Support to figure out the next steps for appeal.
If your account is locked, please take a look at this article for steps on how to unlock your account.
Warning: The quickest way to appeal a restriction of your account is by using our Contact Us form and choosing the following request type: Accessing and using my account > My account is banned, frozen, suspended, or on-hold.
You can convert your BTC into any of the cryptocurrencies on the platform directly in your Cytreex Wallet.
The Cytreex Rewards Program has two different parts: the Trader Program, and the Peer Program. Each of these programs come with different benefits and have different requirements to be approved.
Here’s a break down of what makes up the Cytreex Rewards Program:
Each of our programs have a series of levels that come with different benefits.
Power Trader
Expert Trader
Peer
Ambassador
Associate
If you’re interested in becoming part of the Peer Program , you’ll need to:
If you’re interested in joining the Trader Program , you’ll automatically be enrolled when you meet these requirements:
Power Trader
Expert Trader
*Cytreex considers good behavior to be honest trading, prompt release times, keeping the trade on Cytreex, etc. You can refer to our Terms of Services for more information on what is acceptable on the marketplace.
Yes! You can be part of both the Trader Program and the Peer Program at the same time.
You can learn more about the Trader Program here and the Peer Program here.
You can track your progress through the Progress Bar located in your Classic Dashboard. The Progress Bar shows all of your trading activities and what you need to do to advance to the next level of the Peer Program or Trader Program.
The Cytreex Mobile Wallet is out both for Android and iOS. The Cytreex Wallet App makes it easy to send, receive, and store crypto with your own personal mobile cryptocurrency wallet. The crypto Wallet App is also the ultimate companion tool to Cytreex, one of the world’s biggest peer-to-peer cryptocurrency marketplaces.
Use the Cytreex wallet to:
So, are you ready to send, receive, and store your cryptocurrency in a more effective, smarter, and faster way? Download the Cytreex Wallet now from Google Play Store or App Store to put the power of Cytreex in the palm of your hand!
If you’re not receiving emails from Cytreex, here’s what you can do to fix this:
Check out our security guide for more information on how to protect your Cytreex account. If you receive a suspicious email from our company, read this article to find a solution.